OJS Support Pricing

OJS Support Pricing

OJS support plans are tiered by response-time window and monthly hours included. Higher tiers get faster acknowledgment and more included time; all tiers include the same quality of diagnosis and plain-language guidance for editorial staff.

Essential

Occasional issues

Best for

Journals that need a support contact available but don't expect frequent requests.

  • Standard response window
  • Email-based support
  • Issue log maintained for your reference
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Most Common Fit

Professional

Regular editorial support needs

Best for

Active journals with regular configuration questions or occasional errors.

  • Priority response window
  • More included monthly hours
  • Direct contact with a familiar support engineer
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Institutional

Multiple journals or high support volume

Best for

Institutions managing multiple journals needing consistent, faster support coverage.

  • Fastest response window
  • Dedicated support contact
  • Monthly usage reporting
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Exact cost depends on your journal's specific scope. Every tier above results in a written quote — not an automatic charge.

What's Typically Included

  • Error diagnosis and reasonable fixes within plan hours
  • Configuration guidance
  • A running issue log

What's Typically Excluded

  • Larger development or migration work (scoped separately)
  • Hosting infrastructure issues, unless also hosted with us
  • Editorial policy decisions

What Affects Cost

  • Response-time window required
  • Expected monthly volume of requests
  • Number of journals covered under one plan

Response-Time Definitions

Response-time windows differ by tier — see our Service Level Agreement for the exact acknowledgment and resolution-target definitions per tier.

Upgrade Policy

You can move between support tiers if your needs change — most commonly this happens around a major project (upgrade, migration) that temporarily increases support volume.

Data Ownership

Support engagements don't change ownership of your content, code, or data in any way.

Cancellation Policy

See our Refund & Cancellation Policy for support-plan notice periods.

Pricing Questions

We'll let you know before hours run out and discuss whether a temporary top-up or a plan-tier change makes more sense, rather than silently overbilling.

Yes — many clients start at Essential and move to Professional once they have a better sense of their actual support volume.

Extended or urgent coverage generally scales with tier — discuss your specific needs during onboarding so the right tier is selected.

This depends on your specific plan agreement — ask during onboarding so expectations are clear from the start.

OJS Support Pricing

Get a written quote for your journal.

Tell us about your journal and we'll respond with a scoped, written quote — not a guessed number.

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