Refund & Cancellation Policy

This policy explains how cancellations and refunds are generally handled. Specific terms for your engagement are confirmed in your written scope or plan agreement.

Project-Based Work

Development, migration, and upgrade projects can be paused or cancelled before completion. You are billed for work completed to that point, based on the payment terms in your written scope — not for undelivered work.

Recurring Plans (Hosting, Support, Maintenance)

Recurring plans can be cancelled with notice as specified in your plan agreement. Prorated refunds for the unused portion of a billing period are handled according to that agreement.

Assessment Fees

Where an upgrade or migration assessment carries a fee, that fee covers the assessment itself and is not refundable once the assessment has been delivered, regardless of whether you proceed with the resulting project.

How to Cancel

Contact us in writing to initiate a cancellation. We'll confirm the effective date and any applicable final invoice or refund.